Are your sofas, beds and wardrobes and other furniture frames covered by a guarantee?

Yes, we stand behind the quality and durability of our sofas, beds, and armchairs , wardrobes and other frames with a 12-month guarantee. Crafted from European beech trees, our hardwood frames are designed to be exceptionally sturdy and long-lasting. If any issues arise within this period, please contact us for support.

What should I do if I am not satisfied with my purchase upon delivery?

We sincerely hope you are pleased with your purchase. However, if you find that you are not satisfied when it arrives, please inspect your goods before signing the delivery note. If you are unhappy with the items, you can send them back with the same delivery team. We encourage you to be completely sure of your purchase before finalizing your order. Our friendly team is always available to discuss any details with you before your order is confirmed to ensure your satisfaction.

Are all your sofas available to view in your showroom?

We can’t display a wide selection of our sofas in our showroom, our majority of the products are flat packs in our warehouse. We recommend checking the availability of a specific model before your visit. Please call or text us on whatsapp between 11 AM to 8 PM from Monday to Friday, and 11 AM to 5 PM on Saturday, to confirm. Alternatively, if you prefer a callback at a time that suits you, leave a message with your email and we’ll get back to you promptly.

How long does it take to deliver a sofa?

We offer fast delivery, which means your new sofa will arrive at your door within 3 to 5 days! We aim to make the delivery process quick and hassle-free.

Do you have a showroom where I can view the furniture?

Yes but you need to make an appointment before coming so that we make sure that the products you want to see are available in the showroom. The U Shaped Sofa Store is the perfect place to browse our extensive range, compare colors, materials, and styles, and find the perfect pieces to match your needs and preferences.

Do your products come with a warranty?

Yes, our products are backed by a 12-month warranty against manufacturing defects. This warranty specifically covers issues with seams, springs, frames, and upholstery. Should you encounter any manufacturing faults within the first year, we will repair or replace your product free of charge. Please note that this warranty does not cover normal wear and tear or structural damages.

Can I choose a specific delivery date for my order?

Yes, you can specify a delivery date for your order. Once we agree on a date, we can schedule the delivery anytime between 7 AM and 10 PM. Please ensure that the details you provided are accurate. If incorrect details are given, we will need to return your goods to our warehouse and will call you again for rescheduling . Additionally, if you decide to cancel your order, please inform us before one day of delivery.

Do your products comply with UK fire safety standards?

Absolutely. All of our products are rigorously checked to ensure they meet UK fire and safety regulations. Your safety is our top priority!

Do you offer assembly services for your products?

At U Shaped Sofa Store, please be aware that we do not assemble products unless explicitly stated otherwise. Our primary duty is to deliver the item to your home’s entrance. However, we do offer assistance by moving the item into a room of your choice. We provide assembly services for those who request it. If you need assembly for a specific product, please check with us in advance. Assembly costs vary from £50 to £80, depending on the product.

Which countries do you deliver to?

We only deliver within the UK and do not offer delivery services to other countries.

What payment options do you offer?

We accept all major credit and debit cards. Additionally, we offer cash on delivery and bank transfer payment options after the product has been delivered for your convenience.

Can you offer 24-hour delivery?

While we aim to accommodate quick delivery requests, 24-hour delivery may be available depending on the item. Please contact us directly to discuss the possibility. Typically, we deliver within 3 to 4 days for 98% of our orders.